Despite the fact that the web hosting service supplied by the different companies is roughly identical, every provider has got their own platform with its own tweaks and different ways to carry out particular things. In this situation, a vast knowledge base would be really useful both for persons with little to no practical experience and for tech-savvy individuals who will sooner or later discover how specific operations are completed, but will waste some time meanwhile. The purpose of such a knowledge base is to help make the service quick and simple to use, sparing users loads of time and efforts. The result is more pleased customers, as they can quickly find the info they’re searching for, and significantly less work for the help desk support staff members, because usually most of the inquiries and problems that clients have are already described in the knowledge base. If the articles are professionally written and encompass more things, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

All Linux shared packages that we offer feature a comprehensive knowledge base where you can find all you may ever need to know with regard to your hosting account. Irrespective of whether you are intending to create a brand new MySQL database, to forward a domain name using an .htaccess file or to set up an email address on your desktop computer or mobile device, you can just read our step-by-step help articles and all the information that you require will be there. When you go to a given section of your Hepsia Control Panel, you’ll see articles that are dedicated to the functions that you can access through it. If you want to check the complete archive of articles and get familiar with all the functions that Hepsia offers, or simply to read generic information about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our utmost to encompass any issue that you might confront, but if you do not find what you’re seeking, you can always get in touch with us, as our support team members are on duty 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an extensive knowledge base for all our current and potential clients, so in case you buy a semi-dedicated server plan from us, you’ll be able to find any information that you are searching for at any time. We’ve got a large number of educational help articles, which will help you understand better what is going on in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are just 2 instances. Our exhaustive tutorials will help you do anything you need – extract an archive, import a database, forward a domain name, etc. Additionally, we also have troubleshooting instructions, which will allow you to find out what induces a given problem and the probable solutions for it. In case you cannot send e-mails or your domain returns an HTTP 500 error message, for example, you can resort to our knowledge base and correct the issue in no time. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.