24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and technical support for all our Linux shared packages. Even if you aren't our client yet and you have some questions, we can assist you promptly and give you the needed information, so as to give you the choice to make the very best decision when you obtain your new website hosting account. We're available any time, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers around the world, so you are able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages that we offer feature 24/7 customer and tech support, which means that no matter what issue you experience, you will be able to contact us and we will help you straight away. Our guaranteed response time for any email message or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 minutes. In addition, we have phone support with a couple of local numbers around the globe plus a live chat, so that you can get in touch with us and get additional information about our services even if you do not have an account yet. We're able to help you with any kind of question or a problem you have - payment methods, plan specs, email configuration, web hosting account settings, and many others. If you employ our services, you will not ever encounter a situation where you should wait for a couple of days to get an issue solved like you'll need to do with numerous other service providers.
24/7 Customer Support in VPS Hosting
In case you get a virtual private server from our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. If you're an active customer and you require assistance with a technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an e-mail message and we will take care of the problem and send you an answer within 1 hour. The response time is warranted 24/7, including weekends and holidays, yet for most problems it takes no more than 30 minutes to get support. Our support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max answer time warranty, you will take advantage of timely support when you purchase a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that every time you open a ticket through your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the better option in case the matter involved requires longer time to be solved or if it should be given to our administrators, as it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.