Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared packages is not separate from the hosting account. It’s included in our all-embracing Hepsia Control Panel and you’ll be able to access it at any given moment with only several clicks of the mouse, without needing to leave your web hosting account. The ticketing system comes with a quick-search box, so you can track down virtually any support ticket that you’ve submitted in the past, in case you need it. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to handle a specific issue even before you submit a ticket. The response time is maximum 60 minutes, which goes to say that you can obtain prompt assistance at any particular time and in case our client service staff recommends that you should do something inside your hosting account, you can do it right away without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, so you won’t require an additional platform to get in touch with our help desk team – you can do it on the spot the moment you bump into a difficulty. Posting a new ticket takes a few clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search functionality, you can swiftly track down any ticket that you have opened in the past. You can post a ticket at any moment whatsoever since our customer service team representatives are working 365 days a year and answer in no more than an hour, even though it rarely takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in one location and you can just forget about needing to go through 2 or more platforms to fix a simple problem.