If you ever face a problem with your website and are incapable of fixing it on your own, ask the hosting company’s help desk staff to assist you to get the website back online. A timely solution would be the most optimal scenario, but lots of hosting companies answer within 24 hours or even more, particularly if you are working with a hosting reseller. Even if the problem can be fixed without much effort, your site may not work satisfactorily or it may not be available at all for a prolonged period of time, so you may lose potential clients as it’s very unlikely that anybody will be enthusiastic to come back to a site that’s out of order. Therefore, you should make certain not only that you can touch base with your hosting company, but also that they can answer and help you in a timely fashion. If a software app update doesn’t proceed as planned or if you delete something by mistake, for instance, the site must be restored speedily so as to prevent extended downtime.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours, or even all day, to obtain a reply to a technical support ticket or an e-mail. No matter when you get in touch with us, we’ll reply to you within only 1 hour with any sales and technical enquiries that you may have. As a matter of fact, our actual reaction time hardly ever exceeds twenty-thirty minutes. As we’re working 24-7-365, you’ll always obtain assistance in a timely fashion and we understand exactly how crucial this is in the online world. Soon after you contact us, we’ll answer your enquiries. If you encounter any technical difficulty, we’ll deal with it instead of you, or we’ll supply you with all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we understand how important it is to receive prompt help, we promise that you’ll never have to wait around for more than 60 minutes to get a response to any trouble ticket that you open from your semi-dedicated server CP. As it is, you will rarely have to wait around for more than 20 to 30 minutes and this applies to any query irrespective of its nature – billing, technical or general. Plus, our customer and tech support staff is on duty day and night, which means that even if you post a ticket during public holidays, you’ll invariably obtain a blazing-fast reply, which will include the answer to an inquiry, the solution to a predicament or the info required to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to waste a day waiting around for an answer like you would with plenty of other companies.