Despite the fact that this is not the most importantaspect for you to recognize a trustworthy shared hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you will be able to get in touch with someone when you're in need of help. The phone support for website hosting services may vary from basic to experienced, therefore the problems that can be resolved with a call differ based on the supplier. In the general case, these matters are more basic and feature billing or first level tech issues since more complex issues generally require a support ticket where both you and the system administrators can follow the proceedings with a given situation. However, the option to call your provider will save you considerable time and efforts for the numerous tiny problems which will eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

Because we have live phone support 14 hrs a day, you have the option to contact us and talk to our customer support representatives to find out more about all Linux shared packages that we supply and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on 3 different continents and you'll be able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already a customer, you will be able to give us a call about general and billing issues, and even about some tech matters. If the situation is strictly technical or it needs more time to investigate, you should employ our ticketing system, which will allow both you and our tech support crew to monitor the information supplied by each side.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs a day as part of the support services for each and every semi-dedicated server package that we offer. As some issues are more complex and time-consuming, you'll have to open a ticket in case you experience such an issue, but for any general, billing or minor technical issues you can always call us and we'll assist you instantly so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your websites on our leading-edge cloud platform or you are able to get any other general information about our semi-dedicated services. We have local numbers in the United States, the United Kingdom and Australia along with a worldwide number, therefore you can call the one that is nearer to where you live.