Client Support Channels
A One–Hour Ticket Response Guarantee
We provide a 60 min response guarantee for each ticket or email that you submit to the help desk support team. We will quickly respond to all general inquiries and forward the matter to our administrators if additional assistance is required. If you order the Admin Services package, we’ll execute any of the included tasks at a time that has been agreed upon preliminary.
A First–Class Tech Support Service
- We’ll be online for you round–the–clock to answer any queries that you may have connected to our Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need support handling server management tasks, you can take a look at our Admin Services package, which includes data backup disk space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free–of–charge Hosting Control Panel, which boasts an elaborate knowledge base and a selection of how–to video tutorials. Whenever you need assistance working with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.