1 hour ticket response
We are specialized in providing a fast and appropriate answer to every client support ticket sent by a user. Our experienced customer support staff members will review your question and will think of the most effective option. We offer a 1–hour response time guarantee for all trouble tickets. In reality, the average support ticket response time has proven to be 20 minutes.
An Excellent Client Care Service
Our tech support staff representatives have big experience in the Linux shared packages market and are trained enough to offer a swift solution to your problem. If, however, the matter at hand is not within the competency of a technician, the customer support ticket will be forwarded to a developer or admin for additional assistance.
An Intuitive Help Center Section
To help you find a quick tip on how to use a specific service, we have integrated a very intuitive Help Center section in the Hosting Control Panel. You can search through a rich selection of web hosting account administration articles and website administration articles, check out our F.A.Q. repository or watch our step–by–step video tutorials.