Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Our customer help Department is available day and night to handle all of your assistance requests. Every single ticket you post to us is going to be addressed within no more than one hour. If your issue calls for the help of one of our administrators, we will send the ticket to the person on shift and will inform you that the case is being resolved.

  • Top quality support service

  • Top–quality Technical Help Service

  • Our tech assistance crew will be on shift for you 24x7 to to attend to all support request tickets that you send. We offer client support for all applications that are pre–installed on your server. These include our in–house produced Hosting Control Panel, the chosen OS and the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • An extensive and consistently updated collection of articles is built into our in–house built Hosting Control Panel. It gives you quick tips about how to conduct all of the important site managing tasks. The Help section offers descriptive how to article tutorials and step by step video guides. You can gain access to the Help section by clicking the Help or Video buttons in the right part of each Control Panel section.